Effective Date: April 16, 2025
The LIV Method (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our services online and in person. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, whether virtually or in person.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal and non-personal information:
Personal Information: Name, email address, phone number, physical address, health and fitness-related information, payment information, and other data voluntarily submitted via forms or booking systems.
Non-Personal Information: IP address, browser type, device identifiers, pages visited, and other analytical data related to website usage.
2. How We Collect Information
Information may be collected through the following means:
When you schedule appointments or make purchases via Mindbody
When you complete forms, surveys, or inquiries via Typeform
When you subscribe to our communications via Mailchimp
When you contact us directly via email or through our website
Through cookies and tracking technologies used on our website
3. Use of Information
We may use the information we collect to:
Schedule and manage training sessions and appointments
Provide personalized services and customer support
Process payments and maintain accurate billing records
Communicate with you regarding services, promotions, or updates
Improve our website, services, and user experience
Comply with legal obligations and enforce our terms and policies
We will not sell, rent, or lease your personal information to third parties.
4. Disclosure of Information
We may disclose your personal information in the following limited circumstances:
To trusted third-party service providers (including Mindbody, Typeform, and Mailchimp) who assist in operating our business, provided they agree to keep this information confidential and comply with applicable data protection laws
When required by law, regulation, subpoena, or court order
To protect our rights, safety, or property, or those of others
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage method is guaranteed to be 100% secure.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You may request to access, correct, update, or delete your personal information at any time, subject to certain exceptions under applicable law. To exercise your rights, please contact us at the email provided below.
If you are a resident of New York State or another jurisdiction with data protection laws, you may have additional rights regarding your personal data.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will take reasonable steps to delete it.
9. International Data Transfers
While we primarily operate in the United States, your data may be stored or processed by third-party service providers in other jurisdictions. By using our services, you consent to such transfers in accordance with this policy.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated version to our website. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:
THE LIV Method
7 West 45th Street, 14th Floor
New York, NY 10036